All Popcorn Machines On Sale & with FREE Shipping!

KeepItPoppin Return Policy

RETURN POLICY:

All returns must be pre-approved by KeepItPoppin. Return instructions along with a Return Merchandise Authorization number (RMA#) must be obtained before shipping any items back. A return authorization can be requested within the first 30 days from the date of purchase. Authorized returns are for a refund based on the following:

New/Unused Popcorn Machines: Brand new unused popcorn machines may be returned for a refund less a 20% restocking fee based upon original item purchase price. Shipping is non-refundable. All returns are subject to inspection before refund is processed.

Used Popcorn Machines: Used popcorn machines may be returned for a refund less a 40% restocking fee based upon original item purchase price. "Used" includes machines with food/ingredients put into the kettle. Shipping is non-refundable. All returns are subject to inspection before refund is processed.  

Parts & Accessories, Buckets, Bags: Items returned in new/unused condition may be returned for a refund less a 0%(zero) restocking fee based upon original item purchase price. Shipping is non-refundable. All returns are subject to inspection before refund is processed.

Popcorn Ingredients: Due to the grocery/food nature of these products, returns or exchanges can not be accepted.


SUBMIT RETURN REQUEST:

A Return Request can be submitted via direct e-mail communication or via the Contact Us form HERE.


SHIPPING DAMAGES:

Please inspect the package immediately upon delivery from the shipping carrier. If an item is received with any damage, please Contact Us directly HERE to report the damage so that we may assist. We must be contacted within 14 days following delivery of any damaged items. Please do not contact the shipping carrier or initiate a damage claim prior to contacting us. Keep all packaging (boxes, shipping labels, packing material, etc.) as the shipping carrier may return to inspect and pick up the package.